Benefits of the Destwin Fuel Dealer Solution
The Destwin Web Application Package is a set of software tools that facilitates integration of back office business systems with web-based interfaces, providing employees and customers access to information and resources. Destwin provides the ability to implement sophisticated business applications that may be accessed through a web interface, allowing your website to become an integrated part of your operations.
Putting Technology to Work
Technology is no substitute for good management, but technology can provide the tools to make good managers more effective, and can help you present yourself to your customers so that they better understand the value and benefits of the products and services you provide. On the other hand, failing to understand and utilize technological advances puts you at a competitive disadvantage and has a negative impact on the image of your company in the marketplace.
Providing your customers with information about their accounts online and offering them online credit card and E-check payment capabilities will increase customer satisfaction and make your operation run more efficiently. A dynamic web site with information about the products and services you offer will bring you new customers, and increase revenue from your existing customer base. Offering Fuel Purchase Plans online will allow customers to obtain information about the contract options you offer quickly and easily, and let you update plan pricing and terms in response to changes in the price of fuel. Because plan pricing is not locked in at a particular time in the spring, customers can sign up for purchase plans at any time.
Destwin Lets You:
- Manage Information on Your Website, Including:
- Customer Account Information
- Information about Products and Services
- Documents such as pdf files, datasheets, and brochures
- Images
- Exchange Information Securely with:
- Customers
- Suppliers
- Employees
Destwin provides mechanisms to control access to data so that customers only have access to appropriate information.
Increase Customer Satisfaction
Making it easier for customers to communicate with you and obtain information about their accounts will increase customer satisfaction. Providing online access to customer account information with a secure server is an effective way to accomplish this. Destwin gives customers the ability to manage their account and make payments online. In addition, enabling customers to access account information, pay bills, and sign up for services online will result in fewer phone calls to your customer service center, increasing the efficiency of your back office operation.
Customer Account Information and Payments Online
DESTWIN provides your customers with immediate access to their account information, and allows them to make payments to their account online by credit card or E-check. Payments are automatically forwarded to your transaction processor. A log file records all customer payments, as well as the returned status from your transaction processor for each payment. The log file can be reviewed in the Destwin administrative screens. A data file can be generated to enable automatic import of the payment information into your back office systems.
Attract New Customers
People looking for a fuel supplier want extensive information about your products and services. They want to be able to compare your company's offerings to those of others. Enabling potential customers to request information online will provide leads to your sales department. Potential prospects are likely to consider you favorably after viewing your website. Giving new customers the ability to sign up online will encourage them to select your services immediately instead of continuing to seek competing offers.
Provide Additional Services to Existing Customers
Online account management capabilities will bring your existing customers back to your website over and over again. This gives you the opportunity to inform them of additional products and services you provide, such as enhanced service plans, more efficient equipment, and other products. Additional sales to your existing customer base is one of the most effective ways to increase revenue.
Destwin Integrates with Your Existing Systems
The Destwin Fuel Dealer Solution can present selected information from your existing back office and accounting systems to customers without exposing those systems directly to the Internet, providing a protective layer that isolates the back office systems from unauthorized access. The Destwin Fuel Dealer Solution is a managed solution, hosted by BWI at our data centers, and does not require you to add technical personnel to support the system. The Destwin Fuel Dealer Solution can be used to operate your entire web site, or can be integrated with your existing web site to add the interactive features your current site lacks.
Protect Yourself from Changes in Fuel Prices
Many fuel suppliers offer various types of Fuel Purchase Plans to their customers. In the past, when fuel prices were more stable, pricing for these plans could be set in the spring. Customers would be notified by mail and would have a limited time window to sign up for the plans. Now, due to the rapid fluctuations in the cost of fuel, prices for purchase plans must be adjusted frequently, and supply contracts must be locked in quickly when a customer signs up for a purchase plan. In addition, customers do not want to be restricted to a small time window to sign up for the purchase plan. The Web provides an ideal way to present information about your fuel purchase plans to your customers. Prices can be updated as often as necessary, and customers can sign up online to lock in a price at a particular time.
Destwin Supports Contract Management Online and in Your Office
The Destwin Fuel Dealer Solution may be used for data capture and contract management in your call center. Your Customer Service representatives can enter contract information into the system as they speak to customers by phone, or use the system to collect data from mailed or faxed contract forms. If desired, Customer Service Representatives may be given the ability to adjust contract pricing within predetermined limits to meet competitive price offers. Since the range of special pricing can be limited, the Destwin Fuel Dealer Solution lets your CSRs offer flexible price alternatives, but keeps you in control of the level of discounting offered.
A log of all purchase plan signups is maintained in the Destwin Fuel Dealer Solution administrative screens, and may be viewed at any time. In addition, email may be sent to the customer and/or designated employees when a contract is submitted.
Improve Operation of Your Call Center
In addition to your online presence on the Web, the effectiveness and efficiency of your Customer Service Representatives is important to the success of your business. The Destwin Fuel Dealer Solution allows your Customer Service Representatives to enter data for both new customer sign up and fuel purchase plans in the system in the same way that your online customers do. Besides increasing the efficiency of your CSRs, you can review information from online orders and internal orders at the same time. The source of each transaction (customer entry online, or CSR in Call Center) is recorded in the logfile.
Upgrade Customers to High Efficiency Equipment
Rising heating costs mean that upgrading to newer, more efficient equipment will result in increased benefits to your customers. Many customers may not be aware of the benefits provided by newer systems, or of the products you supply and install. Providing information about these products and services on your Web site will encourage your customers to consider equipment upgrades, resulting in additional equipment sales and installation revenue for you. The Destwin Fuel Dealer Solution will allow you to post detailed information about the equipment you supply and install.
Standardize Procedures
The Destwin Fuel Dealer Solution provides standardized forms and procedures that are followed by both online customers and your Customer Service Representatives. This makes it easier to insure that regulations are followed and requirements met when processing contracts and sign up forms, since the procedures and forms can be reviewed for compliance when they are created, and then followed consistently as they are executed using the
Destwin tools.
Although you may have forms and procedures that meet all regulatory and legal requirements, it is sometimes difficult to insure that the procedures are followed and the forms filled out correctly. The Destwin Fuel Dealer Solution guides both online customers and your Customer Service Representative through your business processes in a step by step way, insuring that each step is completed before advancing to the next.
Maximize Service Department Revenue
The Destwin Fuel Dealer Solution can help you generate increased revenue from your service department. Publishing information about your service plans online, and giving customers the opportunity to upgrade service plans, will make it easier to upgrade customers to higher level plans. Posting information about the advantages of new, high-efficiency equipment will result in increased revenue from equipment installations.
Tuneup Scheduler
The Destwin Fuel Dealer Solution can help increase the efficiency of your service operation with the Tuneup Service Scheduling function. Customers can schedule yearly tuneup service online. The time slots displayed to each customer will be dependent on information from the customer's account record such as location and type of equipment. This will allow the service department to group tuneup service calls by location, and by the specific personnel and equipment needed to service a particular account. In addition, since customers can schedule appointments online, the call volume in your call center will be reduced. Your Customer Service Representatives can also use the system to schedule tuneup service for customers who contact you by phone, or to find customers who have not scheduled service and contact them.